When will I get my order?

It takes 3-7 days to process an order, after which it will be shipped. Ultimately, the delivery time is approx. 5-9 days

Where will my order be shipped from?

Distributed production across several locations not only speeds up delivery times, but also helps to reduce costs and CO2 emissions and enables local companies to be supported.

We are constantly expanding our range , and not all items are offered and produced at all locations. Sometimes we will forward an order to another manufacturer and ship the product internationally instead of to the location closest to your customer. Where an order is routed is determined by an algorithm that ensures stock availability, production capacity and logistics to ensure smooth and fast delivery.

Will I be charged customs fees for my order?

International orders may incur an additional duty and tax fee. This fee is not in our control and is assessed by your local customs office. Customs regulations vary greatly from country to country. Therefore, please check directly with your local customs office to see if they levy duties and taxes on your purchases.

My order should be here now, but I still don't have it. What should I do?

Before you contact us, please help us by doing the following:

• Check your shipping confirmation email for errors in the shipping address.
• Ask your local post office if they have your package.
• Check with your neighbors if the courier left the package with them.

If the delivery address was correct and the package was not delivered to the post office or to your neighbor, please contact me with your order number at kontak@easyschweizer.ch.

If you have found an error in your shipping address, we can send you a replacement order, but shipping will be at your own expense.