FAQ

shipping

Our products are carefully packed in appropriate packaging materials.

Posters come from Switzerland:

DHL Global Parcel https://www.dhl.com/ch-de/home/tracking/tracking-parcel.html

Swiss Post https://service.post.ch/ekp-web/ui/list

Global distribution network

Get the fastest, safest delivery and the best prices thanks to the services of more than 33 shipping companies worldwide. No registration, integrations or contracts required.

distributors

ToPost
Asendia
Australian Post
Austrian post
Belgian Post
Blue darts
bring
Chile Express
Kolissimo
Correios Brazil
Correos
DAO
DHL
DHL Express
FedEx
Major Express
New Zealand Post
PSP pallet
PacketForce
PostNL
Post DK
Post SE
purolator
Royal Mail
SF Express
Ship&Co
Singapore Post
Swiss Post
UPS
+++

Your product will be printed especially for you.


The production of your products usually takes 1-6 working days.

+ shipping

Your order will take an average of 1-4 working days to ship to most products and destinations.

=Delivery time

Delays may occur due to the global pandemic and increased pressure on international carriers.

poster

It takes 1-4 days to process an order, after which it will be shipped. The delivery time is ultimately about 3-7 days

Standard delivery Framed products

approx. 9 working days

Shipping costs including packaging: 9.00 CHF

Free shipping, free shipping or free delivery from CHF 50.00

Art Security Packing

Your image will be hand inspected, sleeved and placed in art security packaging.

We use various local printing locations around the world to minimize carbon footprint and for this reason we have chosen a more minimal and environmentally friendly packaging option.

Orders containing both prints and frames will be shipped flat together in the same packaging, back to back, with the print in its own protective sleeve. We don't offer a framing service yet, but we're working on it!

Orders containing only prints will be shipped in either a sturdy cardboard tube or in a thick cardboard packaging, depending on the production location.

In some cases we ship items from different locations, so an order may contain multiple packages and tracking links.

With standard shipping, tracking is not guaranteed. Any shipment that we can safely stow in an A4 envelope will be sent as a letter without a tracking number. This enables the postman to deliver your goods even if you are not at home. Consignments that go beyond this amount are sent as a parcel or package and thus also receive a tracking number.

Acrylic:

Acrylic prints are packed with strong edges to protect the items. We also wrap the item in bubble wrap/plastic for extra protection.

They will be covered with a protective film on the front of the picture. This film varies in color by vendor and can typically be milky, green, or blue. These protective films can be mistaken for scratches, bubbles or a color cast on a print/glass.

Glass:

The frames are pre-assembled with corners and foil and then packed in a cardboard box with strong edges to protect the frames. Furthermore, I-beams are used to give the packaging extra stability, especially for orders with multiple items (max. 3 frames in one package).

The posters are packed separately in an inner cardboard folder (max. 10 posters in an inner folder).

Plexiglas used in frames may also carry a protective film, but this is often attached to both the front and back of the glass. This often has a blue tint. These protective films can be mistaken for scratches, bubbles or a color cast on a print/glass.

Problems with my order

We will find a solution

Unfortunately, due to the custom nature of our product, we are unable to accept returns or exchanges on your prints. If for any reason you are not happy with your print please contact us via our inquiry form and we will resolve the issue as best we can.

You can make any of the following changes to your order at any time within 2 hours of placing it:

Text and style of your design
change or change delivery address change or change
Cancel your order and receive a voucher/coupon for a new order, or a refund

You can make these changes in two ways:

Via the “Thank you” page that appears on your device immediately after ordering
Via the link in your order confirmation email

Please note that after 2 hours have passed or after you confirm your design, your order will be sent for printing. Once your order has been printed and handed over to the shipping company, you will not be able to cancel your order or make any further changes.

This is not usual at Printree, but accidents sometimes happen during transport.

Should your order arrive damaged, please contact us at contact@printree.ch within two weeks of receipt of the order so that we can find the best solution for you. Make sure you include the following: Pictures of the damaged product and packaging Order ID number Please note that unfortunately we do not take back printed materials or frames as these are custom made!

Environmental Protection?

Our paper and wood materials are predominantly produced by FSC-certified suppliers, which guarantees that the materials meet the highest environmental standards.FSC is a global non-profit organization that promotes the ethical management of the world's forests. Protecting future generations, fighting deforestation and protecting animals and wild plants protection.

Our eco-friendly inks capture every intricate detail of your chosen location for a crisp, smooth finish.

We have local printing in over 30 countries, bringing your order to you faster and in a more environmentally friendly way! This also reduces the transport of printed products by 90% and the CO2 emissions from the transport process by 67%.

Who plants the trees.

We plant our trees with ecology. Here you will find our forest

We are happy to announce that Printree.ch is partnering with the social climate protection company Ecolog to plant a tree for every product sold on the platform.

We went through a long and rigorous process to find the right partner for this project. We can proudly say that Ecolog met its demands for absolute transparency about projects and costs. This information is available through their platform.

In an effort to be transparent about the climate solutions we finance, we publish the certificates for all carbon credits (proven reductions in CO2 emissions) we purchase, as well as the income from our purchases of tree planting services from our tree planting partners. You can see them here .

We only support climate protection projects that meet the highest verification standards such as Gold Standard or Verified Carbon Standard . In addition, we aim to fund offset projects that meet other key sustainability and development standards such as CCBS and SDVista – demonstrating how the offset projects (besides meeting a recognized carbon standard) also have a positive impact on local communities and on the UN Sustainable Development Goals.

We only work with tree planting partners who plant trees responsibly. In addition, our partners are regularly audited by third parties and publish internal reports for us with updates and data from our planting locations. Check out this annual audit for our Malagasy tree planting project for an example audit. You can read more about responsible reforestation here .

Cooperation

Collaboration / Artist / Photographer

Send an email to kontakt@printree.ch

Dealer

We have decided not to work with resellers at this time.

George The Poet - Seeds of Hope 🌱 | Ecology

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